Today we are going to talk about your relationship with the customer. See how the interaction between you can help the customer’s decision when hiring your service, and how it can be a great ally for your business.
The client is one of the greatest allies when it comes to publicizing his work, but this will only be possible if you can earn his trust. In this article, we have brought some tips for you to reach this goal. The preliminary conversation with the client is very important, all the details have to be settled beforehand, this is a way to help the client, showing everything that will be done and where everything will be spent and at the same time a way to make the customer has full confidence in your service and in the future, this will help you promote yourself with the referrals that will come from this customer.
Respect your limitations
Most companies and people are proud to show what they can do for the customer and that everything will be an absolute success. In a way this is very good, but some end up being dishonest and offer services that they cannot fulfill.
Be simple and objective. Talk to the customer and make it clear what you can’t, or can’t, do. It is much more interesting to have this attitude than to perform a bad service and thereby tarnish your image once and for all.
It is essential to always be attentive and ready to resolve all customer doubts. Currently, there is a lot of information that is easily accessible and this ends up causing a lot of doubt. During the budget, the provision of the service and after that, always be open for conversations.
You must show that doing business with you is easy and safe. How to do this? Meeting the needs of the customer, offering honest and effective service, but mainly being very clear in communicating with the customer.
- Is contacting you easy and is the response quick and effective?
- In case of doubts and disagreements will they be heard?
- It is important to explain why the customer is not always right.
Anticipate the customer
This tip is very important. If you know how to serve the customer, he will certainly like your proposal and hire your service. Be trained and up-to-date, this way you will be able to answer all the customer’s objections even before he has asked you. Introduce him the importance of having a safe and quality job, show why the cheap can be expensive.
Honesty in price
Never increase the value of the service and then reach the real value with false discounts. This dishonest relationship with the customer is bad and in the future it can erode the relationship.
Indicate the real value of the work. With a job well done and an honest relationship with your client, the chances of you getting more services and consequently more money is much greater.
When showing the budget, explain to the customer why this value, preferably, show the value of the spare parts if so. This way the customer will understand that the price is right and there will be no dishonest discount game.
Since we are talking about the budget, we have entered another controversial point. To charge or not to charge the budget visit? We are not here to create rules, but our tip is that you should not charge the budget.
The customer will always seek the most affordable value and he will certainly choose the service provider that does not charge the budget. Even if your service is better, it is unlikely that he will choose you.
When it is the first contact with this customer, there is no charge. It is the chance to create a good relationship and gain the trust of this client through the efficiency of their work.
The indications that a satisfied customer makes to other people is far more advantageous than the momentary financial profit of the budget visit. A happy customer is the strongest tool you will have in your marketing field.
Listening to customers
As crazy as it may seem, customers are always giving us tips. In some opinions, they can help you to improve your service, your service, your promotion, etc.
Therefore, never snub customer opinions. Currently, social networks offer a fantastic approach to customers, allowing you to get a feedback almost immediately.
Remember that this opinion is coming from people who can seek your service, that is, what they say is exactly what they would like to hear and receive when providing the service.
It is logical that we should not take everything that is said, because there are people who are totally clueless. We must filter what can enhance and improve our service.
Finally, always be in a good mood while working. The rude, bad-tempered people let it show easily and no customer likes these personalities. Do your work with love and it will bear great fruit.